Living: Those Uncaring Airlines

A new guide rates and berates them

If airlines were hotels, most of them would be out of business. This familiar plaint of the frequent passenger was quantified last week with publication of a 1980 travel guide assembled by Egon Ronay, one of Britain's most acerbic critics of pretentious food and sloppy service. For the first time in its 22 years, Ronay's Lucas Guide (Penguin; $9.95) goes beyond its customary survey of British restaurants and inns to rate—and berate—14 Britain-to-North America carriers. Some of them may want to head for the nearest cloud.

While...

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