A Letter From The Publisher: Mar. 23, 1970

THE subject of this week's Business cover story is one on which TIME's readers are all thoroughly knowledgeable and even expert: inefficiency. Practically everyone has his own list of horror stories about malfunctioning equipment, poor repairmanship, delays at airports, ill-natured salespeople and savage cab drivers. TIME's editors and correspondents are not only subject to this malaise but, being in the business of communications, are particularly vulnerable to it. In reporting and writing this week's cover, the staff encountered almost supernatural attempts to jam, delay and even halt its efforts to get a story to press.

Initial queries to correspondents, an operation that...