HEROES: Subscriber Triumphant

"Dial message registers are so designed that they cannot operate unless the distant telephone answers. The answer of the distant station is just as necessary to operate the register as the turning of the switch to light a lamp. . . . One hundred thousand inspections made showed accurate operation in 998 cases out of each 1,000. . . . The inaccuracy was an error in subscribers' favor."

When Vice President Victor Cooley of New York Telephone Co. made these remarks a bit nervously last week, he was expressing more than the viewpoint of a $4,900,000,000 corporation. He was paraphrasing...

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