Computers: Finding the A on the Keyboard

A major U.S. firm introduces its executives to high technology

In a windowless room deep in a cinderblock office structure, 15 executives are learning how to use a personal computer. Prodded by two instructors, the pupils thumb through looseleaf training manuals, trying to find the exact combination of letters and numbers that will make the finicky machines do their bidding. There is a certain amount of head scratching and muttering. Complains one frustrated novice: "I run a $300 million division on a daily basis, and I can't find the A on the keyboard."

Such...

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