Dividends: Getting All On Board

For years, some air travelers have booked seats on several flights to the same destination and then boarded the one of their choice without bothering to cancel their other reservations, leaving the spurned carriers with empty seats. This old problem has become even worse since the air controllers walked off the job because passengers are even more fearful of missing a flight or being delayed. The day before Thanksgiving was a near disaster for many airlines. Some 25% of Delta's passengers at its hub airport in Atlanta were so-called no-shows.

Air carriers...

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