Fighting the Paper Chase

Companies look to office automation to boost white-collar productivity

The executive is paid to think, to decide and to manage. In fact, he spends much of his time doing anything but that. All too often, he finds himself buried under paperwork, endlessly returning phone calls only to get a busy signal or no answer, or simply waiting for late reports. The struggle to boost sagging American productivity has usually centered on the shop floor and on ways to make men and machines work faster. But businessmen should be spending just as much time looking...

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