Law: The Blue Van

Legal aid hits the road

In most big cities, small consumers complaining to service stations and businesses about slipshod auto repairs or faulty appliances as often as not might as well hoot at the moon. Many do not know about consumer complaint agencies or how to bring a small claims suit. The idea of hiring a lawyer is intimidating, and the legal fees involved in pressing a claim often turn out to be larger than the possible rewards. But in San Francisco, gypped citizens can bring their consumer gripes to a baby-blue 1953 van...

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