Standing firm on the 100% policy
Technical excellence and a shrewd appreciation of its customers' needs helped the International Business Machines Corp. capture most of the world computer market. But critics charge that IBM's policy of controlling all aspects of operations, from manufacturing to maintenance, has unfairly helped to sustain its dominance. That policy got IBM into trouble with the U.S. Justice Department, which in 1969 charged the company with monopolistic practices in a suit that is now in the trial stage. Last week officials in another countryIndiadiscovered just how dear IBM holds its 100% philosophy. Rather than allow a minority Indian...
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