As the much-traveled chairman of a worldwide consulting firm, David Nicolson was so often exasperated by delays on British Overseas Airways Corp. and British European Airways that "there were many times when I told my secretary never again to book me on BOAC or BEA." Maybe it takes a disgruntled customer to straighten out a business. The Conservative government tapped Nicolson to take command of both state-run airlines, and as he begins his third year on the job, his enterprise provides a conspicuous bright spot in Britain's gloomy economy.
Nicolson was commissioned not only...
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