While neither rain nor snow can stop the U.S. mail, neither management consultants nor computers seem able to speed letters on their way. James Rademacher, president of the National Association of Letter Carriers, complains that a cost-cutting job freeze has reduced the number of letter carriers in the past year by about 10,000. The reorganized Postal Service relied greatly on computerization to improve service, but the result has been slower deliveries and angrier postmen.
With fewer shoulders hefting a bigger load of mail, the spirit and flesh have grown weaker. Rademacher plans to testify...
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