Complaining Worksor Does It?
Sir/ Re your Essay "The Need to Complain More" (July 3): Complaining to works, but like bailing out an ocean liner with a cracked cup, the process can be as dismaying as the original malfunction.
Having written a dozen letters of protest in as many weeks, and having returned to stores spoiled chicken and dispensers that failed to dispense, we are left with small vic tories, much unnecessary mileage, enormous frustration. We'd throw in the pen. but this is the one that always leaks.
BETH and BLAIR THOMPSON El Verano. Calif.
Sir / Your Essay "Louder! The Need to...