After more than three years of high hopes, this was the big day. At 2801 East Washington Street in Phoenix, in a new sky-blue, concrete-block building, the first issue of a metropolitan daily newspaper, the morning Arizona Journal, was about to roll off the press. Even the date was auspicious: it was the 50th anniversary of Arizona's statehood. Then, just as the new, automatic machinery swung into action, everything seemed to go wrong.
Of ten offset press units, only four were ready; and those four, now taxed beyond capacity, began to falter. About 15 miles away, in General Electric's Information Processing Center,...
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