AUTOS: How to Lose Customers

Letting his fins down, Clare Briggs, Chrysler Corp. vice president, last week issued some plain talk on what is wrong with the auto business. "Many salesmen don't know how to sell," he said, auto service is bad, and the quality of cars is "not as good as ten years ago." The auto industry, admitted Briggs, "has treated the public badly, to say it mildly."

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