Behavior: A Model-T Neurosis

"He had his hands in his pockets, and he walked around that car three or four times, looking at it very closely. Finally he gets hold of the door, and bang! He ripped the door right off! God! How the man done it, I don't know! He jumped in there, and bang goes the other door. Bang goes the windshield. He rips the top with the heel of his shoe. He wrecked the car as much as he could."

—A Ford Motor Co. worker, 1912

Henry Ford was angry: his engineers had presumed to design a...

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