The milkman gets as far as the back step, the salesman may have to talk with his foot in the door. But the television repairman gets a personal invitation, five or six times every year, to step right into the U.S. living room. For the 50,000 TV repairmen who keep America's 27,150,511 television sets in tune, every call is a challenge to keep the client content and the repairman's honor bright. When special problems arise, solutions can be found in the TV Technician's Handbook on Customer Relations.
The handbook, compiled by Chicago's Central Television Service, Inc. (with the help of a psychologist)...
To continue reading:
or
Log-In
