Consumer Law: Slippery Shoes

I only took three steps on those shoes —into the dinette area, which has a vinyl floor. The heels were plastic and the soles were vinyl. I never waxed the floor, so it wasn't slippery; I was very careful about that. My heel slipped on the vinyl and down I went. They had to remove my kneecap. It was a three-hour operation.

After that accident in her Costa Mesa, Calif., home three years ago, Zayda Hanberry sought $36,000 in damages. Mrs. Hanberry, a retired dancer and movie bit player in her 60s, claimed that the heels of her new shoes were...

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