For most people, the very word "hospital" has emotionally disturbing overtones, and by the time they are admitted as patients they have symptoms that have nothing to do with their medical or surgical problems. So writes Psychologist Ernest Dichter in The Modern Hospital. His main conclusions after a nationwide survey:
"The mature adult, finding himself in a situation and environment totally different from . . . normal life, becomes uncomfortable and therefore insecure. His personality changes, and he becomes a child, emotionally . . . [This] shows up in the patient's constant complaints about food, bills, routine, boredom, personnel—that is in the...
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