MANAGEMENT: The Facts of Life

In Republic Steel's Canton, Ohio plant, when a disgruntled worker was told to hurry, he snapped back: "Why should I knock myself out for Republic? They make $75 out of every billet of steel and I get nothing." His foreman, Chris Cutropia, who was both forewarned and forearmed, took the worker aside, and convinced the griper that the company would be lucky to make 75¢ a billet. Reporting the incident to his superiors, Foreman Cutropia added: "Three months ago I wouldn't have been able to say anything."

Like 3,048 other foremen and supervisors,...

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