Business: Boom & Bedlam

"To travel by plane, a passenger must now sacrifice his comfort, his sleep, and often his baggage. He must endure inconveniences that rise to the level of punishment. And sometimes he finds he could have got there faster by train."

So said FORTUNE magazine this week, after a long hard look at the nation's airlines (What's Wrong with the Airlines). Except for scenery and safety, and the latter is an increasingly big "question mark," FORTUNE found nearly every phase of air travel in a mess. Examples:

Reservations and waiting lists have become a joke in many places, simply because it is much easier...

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