"When I arrived in Chile about a year ago to take charge of the street railway system, it is no exaggeration to say I found the employes to be the most insolent and rebellious street car men I had ever met. I tried to get in touch with their union. At the first meeting I attended jibes and insults were hurled at me. Right then and there I laid down my policythat as the men treated me, I would treat them. I told them insults led nowhere, that I was not afraid of...
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