Britain's dominant phone company last week took a small step into telecoms' next big thing when it launched a service that carries phone calls via the Internet. Voice over Internet Protocol (VoIP) has long promised huge phone-bill savings, but has been delayed by poor quality. It's still "not quite as good" as standard land lines but "much better than mobiles," says BT executive Fergus Crockett.
In the U.S., AT&T; and Time Warner Cable said they would start VoIP in 2004. BT users can now plug in an €85 adapter that's free...
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