Don't even think that you have a more difficult job than Tom Horton. Although some airline bosses can still seem besotted with this once glamorous business, at ground level it's an industry that has lost more than $60 billion in the past decade, erasing every penny earned in its 80-year existence. An industry whose combined market value, below $30 billion, is less than that of Starbucks, one of its vendors. One with irrational competition, uncontrollable fuel costs, a feckless regulator, and jets and airports filled with people who don't like you--and not just the passengers but your employees too. Beyond that,...
The Worst Job In America
Beset by bankruptcy, balky unions and an unwanted suitor, American Airlines' CEO is trying to set a new course for the company
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