Re "Toyota Tangled" [Feb. 22]: In the late 1950s I traveled frequently to Japan on business. I've never forgotten the morning when I had a meal at my hotel with two executives from General Motors who were in Japan to teach automakers how to build strong engine blocks. The men spoke derisively and arrogantly about Japanese auto quality. I remembered those comments later as Toyota was hailed as great and GM denounced as mediocre. The lesson I learned: Do not ever be satisfied with the status quo. It takes constant effort to maintain quality and reputation.
Marvin Rubin, ALBUQUERQUE, N.M.,...
