A Lesson Straight from Mars

Realigning its organization provided a sweet payoff for the candy company

GREG KINCH

In his book Great Business Teams, consultant Howard M. Guttman discusses five steps to greatness.

In his book Great Business Teams, consultant Howard M. Guttman discusses five steps to greatness. The first phase involves two critical tasks: getting an organization horizontal and aligning teams properly. In this excerpt, Paul Michaels, CEO of Mars Inc., the world's largest candy company, which is rarely written about, discusses the path to proper alignment.

Moving the organizational mountain in a radically different, horizontal direction is not easy, regardless of benefit. Fear of change and widespread initiative fatigue make the status quo very seductive. When Paul Michaels became president of Mars Inc. in 2004, he knew that the company needed to...

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