British Airways: Cabin Pressure

PAL HANSEN for TIME

FLYING COLORS: Walsh, who started out as a pilot, has shown a steady hand at BA

No one could accuse Willie Walsh of being downbeat in the face of adversity. "Being the CEO is great," says the boss of British Airways with a chuckle. "You get all the credit. And you get to blame other people when things go wrong." He's joking. He has to be, for if he lived by this credo, he'd have been pointing his finger nonstop in recent months.

A squabble with cabin crew employees in January over pay and working conditions triggered flight cancellations that set BA back $150 million. Last month, a report by the Association of European...

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