Life, Liberty And Snacks During a Delay

Absolutely painful" was how JetBlue CEO David Neeleman described seeing hundreds of his customers sitting on unmoving planes for as long as 10 hours during the Valentine's Day snow. As flyer frustration mounts--just ask the United passengers who in December were diverted from Denver to a Wyoming airport and sat there as their emptied planes left to pick up people elsewhere--calls for a Passenger Bill of Rights are getting louder. The Senate introduced such a bill on Feb. 20, and a House version is coming soon. Here's how they stack up to JetBlue's new policy, which relies on that unfailing tool...

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