Manners Matters

Business-etiquette gurus are thriving. There's a difference between the informal and the uncivil

When I'm in a restaurant, I don't know what to do," confides Glorian Persaud, 20, a pharmacy student, with a defeated tone in her voice. "There are a million spoons." I know what she means. Who hasn't confronted a bewildering array of silverware and goblets at a fancy eatery or corporate function? And let's not even talk about eating in Europe. Well, that will be remedied soon enough. I am embarking on a journey through the world of business etiquette, a journalistic Eliza Doolittle looking for a little polishing. As a result, I have awakened at the crack of dawn to...

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