Why The Boss May Treat You Right

New sensitivity training at the office focuses on all the little ways a tone-deaf manager can demoralize a staff

Ever had a boss tell you to keep talking while she checked her BlackBerry? How about a team leader who pronounces your name wrong? Such slights may not mean much individually, but added up they can lead--at least in terms of employee retention--to death by a thousand paper cuts.

As corporate America struggles to promote more women and minorities up the ladder, a new workplace buzzword is moving from executive suite to lowly cubicle. Part pop psychology, part human-resources jargon, the term microinequities puts a name on all the indirect offenses that can...

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