In retail, the customer may be always right. But he is also often rude, arrogant or even a little nuts.
That makes shoppers perhaps the perfect fodder for America's newest form of back talk: blogs. Once limited to the occasional coffee-break rant with their colleagues, salespeople are turning to the Web to vent about and occasionally mock the bizarre customer encounters that make working in retail so, um, interesting. "One day a male client called and asked that I bring over some foot-cream samples," writes Birdie Jaworski, an Avon lady, in her blog, Beauty Dish. "He not only wanted to try...
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