Got anybody in your company so patient, so persistent, so willing to sit in interminable negotiations for hour upon hour that he would be worthy of the nickname Iron Ass? If so, send him to China; it may be where he belongs. That is one of the enormous number of practical lessons large and small to be gleaned from James McGregor's new book, One Billion Customers: Lessons from the Front Lines of Doing Business in China. McGregor is a rare breed: an extraordinarily capable journalist--he was the Wall Street Journal's Beijing bureau chief from 1990 to 1994--who evolved into a successful...
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