Lessons in Leadership: Here's What You Do

Four leaders whose communities were devastated by natural disasters share their experiences and counsel with their counterparts on the Gulf Coast

• KATE HALE

After Hurricane Andrew tore across South Florida in 1992, the slow federal response exasperated Hale, then Dade County's director of emergency management. She famously said on TV, "Where the hell is the cavalry on this one?"

You are there to protect people's lives and property. That's a very significant burden when it's one person, but when it's thousands of people ... The first thing you want to do is to stabilize the situation and get help to people. You have to set up centers to do that. You have to provide information. You have to be able to provide...

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