Fifteen years ago, Kerry Killinger took over a tiny regional thrift called Washington Mutual. Today he runs the nation's seventh largest financial firm and has a rep for bringing customer service--such as free checking--back to banks. He talked shop with TIME's BARBARA KIVIAT.
TIME Do you ever get lonely out there in Seattle, with most of the other big banks based on the East Coast? KERRY KILLINGER Well, with my job, I'm traveling more than half the time. But I've always felt there was an advantage in being a retailer, which we are, and coming out of the Pacific Northwest. Customer...
To continue reading:
or
Log-In
