Who Will Buy It?

The nation's largest purveyor of consumer gadgets hopes to build its business by tapping the wallets of Jill, Barry, Buzz and Ray

Not everybody has the peculiar neurons needed to link a laptop to a wireless modem with ease, least of all Charlene Monzo. "I haven't made much progress with computers," she admits. "I'm paper generation." That's why Geek Squad double agent Cyrus Tavadia, decked out in his black-and-white uniform, with white socks and clip-on black tie, has dropped by her 35th-floor Manhattan apartment--to connect the technophobe wirelessly to the hyperlinked labyrinth of the World Wide Web. Under his polite tutelage, Monzo, 55, learns in a couple of hours how to use the computer mouse, launch Internet Explorer and--the main thing--look for jewelry...

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