When Jeroen van der Veer was thrown into the top job at Royal Dutch Shell, in the midst of a major crisis following disclosures that the company had overstated oil reserves by more than 20%, he scribbled down three key issues to address with his colleagues: "Reserves, keep eye on the business, and culture/structure." But in the eight months since, Van der Veer, 57, has done a lot more than those jotted notes suggest. He has radically overhauled Shell's management and governance structure. After months of discussions with regulators and institutional investors, Shell announced in November the full merger of its...
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