The Special Master: Holding the Checkbook

Ken Feinberg has a big personality, and he is hit or miss on first impression. He missed with Steve Campbell, a New York City police officer whose wife was killed in the World Trade Center collapse. "Your offer spits on my wife, spits on my son and spits on my father-in-law," Campbell told him during one of Feinberg's first Manhattan meetings with the families of Sept. 11 victims. The Campbell meeting was not rock bottom. "Staten Island," says Feinberg. "Staten Island was the worst. Very, very heated. Just awful. It's on CNN; I've got the tape if you want it."

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