Getting Connected: How To Untangle All Those Offers

In the Kronberg household, Michelle writes the checks and Harvey handles the telecommunications. They operate two small home businesses, Kronberg's Flags and Flagpoles and a local newsletter, and though Harvey is his own boss, he has to keep a lot of other people happy--his cell-phone company, his long-distance carrier, another phone company for the fax line at his office and still another for local phone service. The Kronbergs live in Texas, a state that went in for deregulation in a big way, so not only do they have to choose from multiple local phone services, but they also have more than...

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