Jeff Zucker

The surprise success of CBS's Michael Jackson concert and ABC's Victoria's Secret special showed that TV audiences will still flock to big--or fleshy--TV events. Jeff Zucker, NBC's entertainment chief, talked to TIME about how TV is faring in the post-Sept. 11 world.

Q: Have viewing habits changed since Sept. 11?

A: People have gravitated to the familiar, comfortable and serious, and have had less patience for the frivolous. I think that's why the reality shows have suffered. Friends, ER, The West Wing and Law & Order are at all-time highs.

Q: How is The West Wing going to stay...

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