The top executives of Veritas Software, based in Mountain View, Calif., called key members of their technology staff as soon as they learned that terrorists had attacked New York City and Washington--home to many customers, including the Pentagon, that use Veritas products to manage the storage of data on everything from customer accounts to employee benefits. The Veritas execs prayed that their clients had escaped unharmed, but in the meantime they mobilized six "SWAT teams" of technicians to be dispatched when summoned by bewildered companies trying to reclaim their data--and their future.
By Thursday, Greg Coleman, a member of a Veritas...
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