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"Relax, we're going to get out of here," Ramirez said. "I was telling them, 'Breathe, breathe, Christ is on our side, we're gonna get out of here.'" He prodded everyone out the door, herding stragglers. It was an eerie walk down the smoky stairs, a path to safety that ran through the suffering. They saw people who had been badly burned. Their skin, he says, "was like a grayish color, and it was like dripping, or peeling, like the skin was peeling off their body." One woman was screaming. "She said she lost her friend, her friend went out the window, a gust sucked her out." As they descended, they were passed by fire fighters and rescue workers, panting, pushing their way up the stairs in their heavy boots and gear. "At least 50 of them must have passed us," says Ramirez. "I told them, 'Do a good job.'" He pauses. "I saw those guys one time, but they're not gonna be there again." When he got outside to the street there were bodies scattered on the ground, and then another came plummeting, and another. "Every time I looked up at the building, somebody was jumping from it. Like from 107, Windows on the World. There was one, and then another one. I couldn't understand their jumping. I guess they couldn't see any hope."
The terror triggered other reactions besides heroism. Robert Falcon worked in the parking garage at the towers: "When the blast shook it went dark and we all went down, and I had a flashlight and everyone was screaming at me. People were ripping my shirt to try and get to my flashlight, and they were crushing me. The whole crowd was on top of me wanting the flashlight."
Michael Otten, an assistant vice president at Mizuho Capital Markets, was headed down the stairs around the 46th floor when the announcement came over the loudspeakers that the south tower was secure, people could go back to their desks or leave the building. He proceeded to the 44th floor, an elevator-transfer floor. One elevator loaded up and headed down, then came back empty, so he and a crowd of others piled in. One man's backpack kept the doors from closing. The seconds ticked by. "We wanted to say something, but the worst thing you can do is go against each other, and just as I thought it was going to close, it was about 9:00, 9:03, whenever it was that the second plane crashed into the building. The walls of the elevator caved in; they fell on a couple people." Otten and others groped through the dust to find a stairway, but the doors were locked. Finally they found a clearer passage, found a stairway they could get into and fled down to the street.
Even as people streamed down the stairs, the cracks were appearing in the walls as the building shuddered and cringed. Steam pipes burst, and at one point an elevator door burst open and a man fell out, half burned alive, his skin hanging off. People dragged him out of the elevator and helped get him out of the building to the doctors below. "If I had listened to the announcement," says survivor Joan Feldman, "I'd be dead right now."