At Your Service: Getting Queued In

Companies say the lines are moving

It is 10 minutes before the first meeting of the morning, and I am rushing out of the subway, wondering whether I'm going to be able to get a cup of joe at Starbucks. It's a fifty-fifty chance on any day, because if there are more than two people in line, there's no way. For sure, one of them is going to order a low-fat mochacappafrappadecafochino extra foam, the clerk will be steaming someone else's soy milk, and that will be that. Yeah, yeah--the last thing New Yorkers need is a stimulant. But it's amazing to watch so many of them...

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